Refund policy

Refund & Return Policy (USA)

At Tyvor, we are committed to delivering premium-quality products that combine everyday practicality with timeless style. Customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase for any reason, we offer a straightforward, transparent, and convenient return process.

1. Return Period

We proudly provide a 30-Day Return Policy. You have up to 30 days from the delivery date to request a return. Once 30 days have passed after delivery, we are unfortunately unable to offer a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following requirements:

  • The item must be unused, unworn, and in the same condition as when it was delivered.
  • It must be returned in its original packaging.
  • All original tags, accessories, and informational inserts must be included.
  • A valid proof of purchase or order confirmation number must accompany the return.

Please note that returns which do not satisfy these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We believe in maintaining fair and transparent return policies for all customers.

Defective, Damaged, or Incorrect Items:If you receive an item that is defective, damaged, or different from what you ordered, Tyvor will cover the full cost of return shipping. A prepaid return shipping label will be provided, and you may choose between a full refund or a replacement at no additional cost.

Customer Remorse / Change of Mind:If you wish to return a product because you changed your mind, selected the wrong size or style, or no longer need the item, you will be responsible for the return shipping charges.

4. Restocking Fees

We strive to make the return process as simple and affordable as possible. For this reason, Tyvor does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Request a Return

Starting a return is quick and simple. Please follow the steps below:

  • Step 1 – Contact Us:Email support@tyvor.shop with your Order Number, the reason for your return request, and clear photos of the product. (Photos are required for damaged or defective item claims.)
  • Step 2 – Receive Return Instructions:Our customer support team will review your request and respond within 24 hours with return authorization and detailed instructions.
  • Step 3 – Return the Product:Carefully pack the item in its original packaging and send it to our official return address:Tyvor Returns 153 Caddo Dr, Abilene, TX 79602, USA

6. Refund Process

After your returned item has been received and inspected:

  • We will notify you by email whether your refund has been approved or rejected.
  • If approved, the refund will be issued to your original payment method.
  • Refund Processing Time: Please allow up to 7 business days for your financial institution or credit card provider to process and reflect the refund in your account.

7. Exchanges

The quickest and most effective way to receive a different item is to:

  • Return your original purchase by following the return process above.
  • Once your return has been accepted, place a new order for the item you wish to receive.

8. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Personalized, engraved, or custom-made products.
  • Products marked as "Final Sale" at the time of purchase.

Need Help?If you have any questions about our return process or need additional assistance, our support team is always happy to help. Please contact us using the information below:

BUSINESS NAME: Tyvor

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (325) 701-4040

BUSINESS MAIL: support@tyvor.shop

BUSINESS ADDRESS: 153 Caddo Dr, Abilene, TX 79602, USA